Introducing Genetiks AI Recommender's New Chat Assistant Feature: Powered by Copilot
We’re thrilled to announce an innovative addition to our Genetiks AI Recommender product— a new, AI-driven chat assistant powered by the advanced Copilot engine. This feature is designed to transform user interactions and enhance productivity by providing real-time, contextually aware assistance through intelligent AI-generated responses.
With the power of Retrieval-Augmented Generation (RAG) Data Connections, the Genetiks Copilot Assistant accesses and incorporates critical, organization-specific information to provide users with responses that are both relevant and dynamically tailored.
The Copilot Engine: Transformative Power Behind the Genetiks Chat Assistant
At the heart of our new chat assistant is the Copilot engine, a cutting-edge tool designed to harness the potential of Generative AI. With its ability to generate contextually accurate responses, Copilot transforms traditional customer support into an engaging, proactive experience. By integrating RAG, Copilot draws from structured data repositories, enhancing response relevance with information directly from the organization's own resources. This not only provides precise answers but also ensures a seamless experience by accessing and using the latest data available.
Key Features and Integrations Supported by Genetiks Copilot
Our Genetiks Copilot comes packed with additional powerful features and integrations to boost productivity and user experience:
1. Avatar Capability
Genetiks Copilot includes an innovative Avatar feature that can personalize customer interactions with visually engaging, lifelike avatars. These avatars can serve as virtual brand representatives, creating a more immersive experience and ensuring users feel connected throughout their journey.
2. Voice-to-Text Input
Users can speak directly into their device, making it easy to capture client details, inquiries, and feedback in real-time. This feature not only speeds up data entry but also enables a hands-free experience, which is particularly valuable for mobile users.
3. Automated CRM Activity Creation
Copilot’s automation capabilities streamline CRM data entry, generating CRM activities based on user interactions. This automation reduces manual input, improves accuracy, and ensures important customer interactions are documented effortlessly.
4. AI-Powered Recommendations
Leveraging advanced Generative AI, Genetiks Copilot goes beyond traditional chat assistance by proactively suggesting follow-up actions, insights, and personalized tasks based on user interactions and stored customer data.
5. Integration with Microsoft Teams and Dynamics CRM
Genetiks Copilot is built to integrate seamlessly with Microsoft Teams and Dynamics CRM, allowing teams to access this powerful tool directly from their most-used platforms, ensuring high usability and engagement across workflows.
These features mark a significant advancement in our Genetiks AI Recommender product, setting a new standard for AI-powered customer interactions and support.
Stay tuned as we continue to expand this feature to support even more dynamic and intuitive ways to connect and engage!